Agenda

AI and Automation Virtual Event Content is Available On Demand!

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12:30 PM

Virtual Event Space Opens

Arrive early or stay late.

Network with attendees, explore technology solutions in the exhibit hall, and view the many On-Demand sessions available.

1:00 - 1:05 PM

Welcome and Opening Remarks

John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

1:05 - 1:30 PM

Using AI Effectively and Responsibly to Protect Consumers and Business

Ed McLaughlin, President, Operations & Technology, Mastercard
Mark Kwapiszeski, Group EVP, Emerging Payment Technology, Mastercard

Ranked 294 on the Fortune 500 and serving 2.5 billion consumers around the world, Mastercard is a global technology payments company dedicated to making transactions safe, simple, smart and accessible. A leader in the responsible use of AI, the organization leverages agile AI that adapts rule strategies across changing business conditions. Join us for this session to learn how Mastercard’s AI platform enables them to protect consumers and businesses from 200 inbound fraud attempts per minute.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

1:30 - 1:50 PM

Build a More Resilient Future with Low Code AI

Marco S. Casalaina, SVP & GM, Product Management, Salesforce Einstein

1:50 - 2:00 PM

Networking Break

2:00 - 2:25 PM

Rising to the Global Challenge with AI and Automation

 Aarti Shah, SVP & Chief Information and Digital Officer, Eli Lilly and Co.

Ranked 123 on the Fortune 500 with 40,000 global employees, Eli Lilly’s purpose is to create medicines that make life better for people around the world. As the global pandemic emerged, the company knew it was built for this moment and would rise to the challenge. Join us for this session to learn about their digital evolution and their award-winning MosaicPV project that leverages AI, machine learning, and automation to improve complex processes required to monitor patient safety data.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

2:25 - 2:50 PM

Driving Service Desk Efficiency with Machine Learning and AI

Anupam Khare, SVP & CIO, Oshkosh Corporation, Inc.

Ranked 395 on the Fortune 500, Oshkosh Corporation is a leading manufacturer of specialty vehicles and truck bodies for access equipment, defense, fire, emergency, municipal, refuse hauling, concrete placement and airport services. To drive efficiency with automation, they’ve transformed their service desk. Join us for this session to hear how they leverage machine learning and AI to reduce the number of incidents by 47 percent while increasing speed to resolution from days to minutes.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

12:30 PM

Virtual Event Space Opens

Arrive early or stay late.

Network with attendees, explore technology solutions in the exhibit hall, and view the many On-Demand sessions available.

1:00 - 1:05 PM

Welcome and Opening Remarks

John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

1:05 - 1:30 PM

Innovating with AI to Improve and Expedite Patient Care

Angela Yochem, EVP & Chief Digital and Technology Officer, Novant Health

With 30,000 employees, Novant Health serves millions of patients annually in Virginia, North Carolina, South Carolina and Georgia. A digital health innovator, the organization is a fast mover with technology. Join us for this session to hear how they can use drones to deliver up to two tons of personal protective equipment per week, how they jumped the supply chain by creating ICU carts with a racing company, and how they use AI to minimize the critical time from a stroke victim’s arrival to surgery.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

1:30 - 1:50 PM

How AI and Automation are Reshaping IT at Salesforce.com

Wing Yu, SVP, Business Technology, Salesforce

Wing Yu, SVP of Business Technology, shares how AI and automation have helped Salesforce provide great work-from-home experiences during the pandemic, and how his team is applying these technologies to drive innovation, streamline support, and re-envision processes and workflows.

1:50 - 2:00 PM

Networking Break

2:00 - 2:20 PM

Strategic IT Imperatives for the New Normal

Jayanti Murty, CTO, Digitate Americas

Resilience and business continuity have always been important to IT leaders, but this new normal puts them at the forefront of all of their strategies. Join us for this session to learn how you can better manage the now mostly remote workforce, finally obtain the nirvana of noise-free IT, and understand the roadmap for an autonomous enterprise.

Interviewed by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc. 

2:20- 2:45 PM

Leveraging AI and RPA to Efficiently Deliver Health Insurance

Venkat Koshanam, CIO, Maryland Health Benefit Exchange

Serving more than 1.2 million consumers, the goal of the Maryland Health Benefit Exchange is to make health coverage affordable and more accessible through the Maryland Health Connection, the state’s health insurance marketplace under the Patient Protection and Affordable Care Act. An award-winning leader in this space, one of their core IT goals is to adopt enterprise and AI automation. Join us for this session to learn how they’re successfully leveraging AI and RPA for efficient insurance delivery.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

3:00 - 3:30 PM

AI/ML in the Enterprise: Worldwide IDG Research Launch

What are the latest trends in AI and machine learning?  Join CIO Editor-in-Chief Eric Knorr and IDG Communications content director Rob O’Regan as they reveal and discuss IDG’s latest research on how organizations are using – and planning to use — AI and machine learning.

12:30 PM

Virtual Event Space Opens

Arrive early or stay late.

Network with attendees, explore technology solutions in the exhibit hall, and view the many On-Demand sessions available.

1:00 - 1:05 PM

Welcome and Opening Remarks

John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

1:05 - 1:30 PM

How Robotic Process Automation Reveals Core Modernization Opportunities

Jim Fowler, EVP & CTO, Nationwide

Ranked 74 on the Fortune 500, Nationwide is one of the largest and strongest diversified insurance and financial services organizations in the United States. After succeeding with large digital transformation efforts prior to COVID-19, the organization found opportunities to double down on automation initiatives revealed in the wake of working from home. Join us for this session to learn about Nationwide’s automation strategy and how the pandemic is shaping that journey.

Interviewed by: Clint Boulton, Senior Writer, CIO.com, IDG Communications, Inc. 

1:30 - 1:50 PM

Business Process Improvement: Your Pandemic Action Plan

Marco S. Casalaina, SVP & GM, Product Management, Salesforce Einstein
Stephen Elliot, Program VP, Management Software and DevOps, IDC

IDG’s research reveals that improving business processes and IT operations have more urgency during the COVID-19 pandemic. AI and automation are critical to streamlining functions and driving digital transformation, but it’s hard to know where to apply them while wrestling with the pandemic’s challenges.  What’s the low-hanging fruit in process automation that you should be harvesting today?  Join us for this session to help you create an action plan that highlights immediate opportunities.

Moderated by: John Gallant, Enterprise Consulting Director, IDG Communcations, Inc.

View Recorded Session 

1:50 - 2:00 PM

Networking Break

2:00 - 2:25 PM

Leveraging Technology for Efficiency in Florida’s Most Populated County

Margaret Brisbane, Assistant Director, Enterprise Solutions, Miami Dade County

Miami-Dade County is not only the most populated county in Florida, but one of the most populated across the United States. To support public safety, housing, social services, geographic information systems, asset and document management, and legislative systems, the county deploys technologies focused on business process efficiencies. Join us for this session as we discuss their award-winning electronic arrest affidavit, along with their strategic approach designed to improve efficiency.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.