Agenda 2021

CIO's FUTURE OF WORK SUMMIT

Event Dates: September 21-23

What’s happening, and when

You’ll benefit from award-winning CEOs and CIOs who will provide their latest tactical strategies within an increasingly diverse, distributed and dynamic workforce. Gather with top leaders of prominent technology organizations as they share navigating new opportunities, while overcoming today’s challenges. Hear first-hand as they share their unique perspectives to lead like-minded organizations with success.

All times listed on the agenda are Eastern Standard Time.

On-Demand Sessions
Agenda

Establishing a Risk Culture in the Enterprise
Tommy Todd, VP, Security, Code42

With data exposure events on the rise in 2021, CISOs everywhere are faced with the increasing challenges of instituting a successful insider risk strategy. Given these circumstances, security needs to be moving at the speed of business where time to market and speed of innovation are critical outcomes. Join us for this session to learn how establishing a risk aware culture in the enterprise can reduce the complexities of data security while promoting healthy collaboration.
How Self-Service Transforms a Workplace Driven by Employee Experience
Muddu Sudhakar, Co-Founder and CEO, Aisera

AI is helping organizations create personalized and frictionless self-help experiences for all users through the conversational channel of the user’s choice. At the same time, organizations are applying end-to-end automation of business tasks and employee workflows to decrease ticket volumes, improve the experience, and improve employee productivity. Join us as we discuss the core drivers and use cases enterprise companies are leveraging to improve the employee experience.
How to Make Your Teams Investment Even Smarter
Natalie Monetta, Director, Product Marketing, Vonage

In today’s virtual environment, business needs are changing, so organizations are turning to productivity tools and business applications to help bridge gaps between employees spread across locations. As a result, organizations are driving continued investment in their Microsoft ecosystem and integrated unified communications solutions. Join us as we discuss how this is augmenting existing applications with robust omnichannel unified communication capabilities.
The Practical Return to Work: Navigating the Modern Office
Jessica Horne, Regional VP of Sales, Corporate, Accruent

While the conversations about the modern office may be complex, the needs of the modern office are simple. It all comes down to scalability, visibility, control – and a practical return to work plan that gets your employees to the office safely, and prepares them for future adaptations to your workplace strategy. Join us as we discuss the shifting needs of the modern office, three keys to implementing a practical return to work plan, and how to rethink your workplace to drive decisions that impact your bottom line.
Leading Your Workforce by Navigating Change
Mike Barger, Executive Director of Ross Online, University of Michigan
Vin Russo, Product Marketing Manager, Coursera

To lead effectively, today’s business stakeholders need to understand and develop individual and organizational resilience. They need an ability to anticipate potential threats, cope with adverse events, and adapt to changing conditions. Join this discussion with a renowned professor, former chief instructor at the Navy Fighter Weapons School (TOPGUN), and co-founder of JetBlue Airways, to discover approaches that can help you and your organization navigate change.
The New Way of Working
Mark Derby, VP of Sales, Jabra

Outfitting employees with the necessary tools to remain productive – regardless of location — is essential in today’s hybrid workforce. Leaders need to adopt a hybrid working strategy that addresses these new challenges while also addressing employee satisfaction and retention. Join us to learn about modern audio and video solutions engineered to keep workers productive wherever they may be.
Don’t Compromise: Six Ways to Master Hybrid Work with Conversational AI
Bhavin Shah, CEO, Moveworks

According to Forbes, 97 percent of employees prefer the flexibility to work either remotely or in the office. Yet most companies aren’t built to support this hybrid model: they can’t provide 24/7 help across time zones, anticipate support issues in advance, or keep distributed teams feeling connected and informed.

With conversational AI, the world’s leading companies are delivering instant support to hybrid employees — allowing them to stay informed and productive from anywhere. Join us to learn the six ways you can leverage AI to master hybrid work.
How to Close the Engagement Capacity Gap by Engaging Your Workforce
Dave Singer, Vice President GTM Strategy – Workforce Engagement, Verint

Digital disruption, a change in customer behavior, and a change in the workforce is creating an engagement capacity gap. Are you prepared for rising customer expectations and today’s rapidly changing workforce? Join us as we reveal unique ways to solve for these challenges.
How IT Ops is Changing the Future of Work
Assaf Resnick, CEO, BigPanda
Elik Eisenberg, CTO, BigPanda
Mohan Kompella, VP Product Marketing, BigPanda

The future of work requires anywhere, anytime access to digital services. But user expectations are placing tremendous demands on the IT ops teams that maintain the applications and infrastructure that deliver those services. AIOps can be the foundation for the future of work by improving incident management, supporting a remote workforce, and managing the complexity of hybrid tech stacks. Join us to understand how this can happen with event correlation and automation powered by AIOps.
Unleashing Peak Productivity by Combating Digital Overload and Reducing Workplace Burnout
Sahar Yousef, Cognitive Neuroscientist, Lecturer, UC Berkeley’s Haas School of Business
Joshua Zerkel, Head of Global Engagement Marketing, Asana

For many organizations, burnout is at a peak, digital exhaustion is taking a toll, and IT teams can’t work any harder. So how can leaders best support employees’ wellbeing in the next chapter of hybrid work? Join us as we dive into recent research on workplace trends and share practical tips on how to combat digital intensity, reduce burnout, and ultimately help teams foster productivity.
When Software is the Workplace: Adapting to the Future of Work
Tatyana Mamut, SVP of New Products, Pendo

Today, work happens in software, and apps are how employees connect with colleagues, customers, and their company as a whole. Join us as we discuss trends in the digital workplace and how improving the employee experience with software has become table stakes for leading companies.
How to Achieve Client Collaboration Without Boundaries
Mike Asebrook, VP of Product Marketing, M-Files
Nicholas Child, VP of Hubshare/Collaboration Solutions, M-Files

In the past year, we’ve seen how remote collaboration has benefitted teams internally. But what about collaborating with those outside your organization? Join us as we discuss: the ever-changing climate that altered the client experience, flexibility that organizations must provide to staff; how organizations are keeping track of, and sharing, documents; pitfalls to avoid as your workforce continues to work from home; and why client collaboration is critical to an organization’s success
Communication Tools for Evolving Hybrid Workspaces
Mark Quiroz, VP Marketing, Display Division, Samsung
Angus Norton, VP, Product Marketing, Webex by Cisco

As more employees work from multiple locations, organizations look to enhance their cultures by using display and video technologies that fortify cultures and boost productivity. The office — wherever it occurs — must be flexible and adaptable. Connections between employees, enabled through software and APIs, must seamlessly link the office, conference room, and home through interactive voice and video on modern, easy-to-manage displays Our Q&A with Samsung and its partner Webex explains.

Interviewed by: Charles Pelton, Contributing Editor, CIO, IDG Communications, Inc.
How CIOs Can Unlock Valuable Digital Conversation Data
Chris Plescia, former COO, CIO & Senior IT Leader at AAA Bank, AIG, Nationwide Insurance

With the massive shift to remote and hybrid work, CIOs have the opportunity to unlock digital conversation data that can provide valuable insights. When CIOs share this information with senior leaders and colleagues, it can help their organization to leap ahead of the competition. Join us to learn how to put your most valuable resource – your employees – at the heart of your organizational work design.

Interviewed by: Betsy Sewell, Head of Product Marketing, Aware
There’s a Compelling Alternative to Legacy VDI Technology
Morley Ivers, President, Venn Technology Corporation

While the benefits of widely used VDI technology are irrefutable, the frustrating user experience remains an obstacle. In fact, VDI technology has become a legacy approach to solve today’s new hybrid work, cybersecurity, and IT challenges. Join us as we discuss an alternative to virtual desktops that provides centralized management and compelling benefits — without the drawbacks from hosted virtual desktops.
Why Building a Thriving Workforce All Comes Down to IT
Brian Kelley, Manager, Workspace Services Architecture, Wrike

Hybrid work is the future, but how will it actually work? We’re facing a wave of complexity as we return to the office, and IT has the power to make or break the work experience. Join us where you’ll learn: how to navigate the complexities that come with hybrid workforces and the explosion of new tools; the role AI-enabled collaborative work management plays in the future of work; and tips to modernize operations, meet business demands faster, and deliver a more efficient employee experience.
How to Protect Your Cloud and SaaS Platforms
Nabil Zoldjalali, Director of Cloud Security, Darktrace

Cloud and SaaS platforms have created digital environments where businesses can innovate, collaborate, and share more than ever. But it’s often at the cost of visibility and control. Join us as we discuss the challenges of securing cloud and SaaS applications and learn how to protect your organizations’ dynamic workforces and constantly changing digital infrastructure with Self-Learning AI.
Security and Productivity in the WFH Era
David Ginsburg, VP of Product and Solutions Marketing, Aryaka

While the hybrid workplace is here to stay, only 20 percent of IT executives are confident they have the necessary security for this new world. Looking ahead, what are the best practices in balancing security and productivity for this hybrid environment? How can a Secure Access Service Edge (SASE) architecture meet the connectivity and security needs of the cloud-first enterprise? Where do we expect IT to shift their investments to best address the required flexibility? Join us for this session for answers to these questions and more.
Transform your network, transform your business
Robert Baldwin, Vice President Sales, Strategic Markets, Spectrum Enterprise

Want to speed your digital transformation and innovation efforts? Transform your network. A top networking executive shares his vision for network transformation and explains why it’s become a driving force behind increased agility, rapid innovation, and improved security, among other benefits. You’ll benefit from the lessons learned through Spectrum Enterprises work with major businesses, and you’ll get a roadmap of how to begin your own network transformation journey.

Interviewed by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc.
The Future of Work for Financial Services
Rick Stansfield, Principal Solutions Architect, Twilio
Rick Valenzuela, Financial Services Advisor, Twilio

Like many industries, financial services is navigating a hybrid future of work, and leading companies are enabling their workforce for remote work and flex work options while building a compliant return to work protocol. Join us to hear about the top considerations for implementing a hybrid workforce, key return to work strategies, and how financial services companies are building return to work protocols tailored to their needs.
The Top Organizational Priorities for CIOs
Kamal Hathi, Chief Technology Officer, DocuSign
Vishal Naik, Product Marketing Director, DocuSign

Over the last year and a half, the need to accelerate the move to digital processes became apparent, with organizations scrambling to implement digital strategies in a matter of weeks instead of years. Now, as organizations return to a new normal of hybrid workplaces, the challenge is even greater than the initial shift to remote work, and CIOs must be ahead of the digital transformation curve. Join us for this session as we discuss the biggest trends CIOs need to pay attention to in order to thrive in today’s hybrid world.
Forging the Future to Optimize Work
Gary Sorrentino, Global Deputy CIO, Zoom Video Communications

Over the last 18 months, we’ve demonstrated that we can be incredibly productive in multiple constructs – both together, and apart. So how do we make sure we get the most of both? We have an opportunity to reimagine how we use the space we work in, and optimize our workforce. Join us to learn more about Zoom’s vision for the hybrid workforce and how you can prepare your company and your workforce for this new way of work.
The Future of Operational Resilience: Real-Time Visibility
Mark Heywood, Resilience Sector Specialist, Cutover
Steve Piggott, Head of Enterprise Resilience, Global Accounts, Cutover

Organizations are faced with ongoing digital transformational initiatives, daily information security events, and constant regulatory oversight. In this environment, workload complexities require automation to maintain pace and real-time execution, visibility, and auditability. Join us to hear about the future of operational resilience and how real-time visibility into digital transformation and resilience events enables companies to build standardized and orchestrated runbooks.
How to Enable the Future of Work with Digital Workplace Experience
Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe

Employees have altered how they work, and now place a greater value on time than ever before. The future of work is now a digital-first, hybrid environment, and to remain successful, organizations must deliver great employee experiences that keep them engaged while minimizing friction in their workstreams. Join us to learn how to create a strategy that ensures employees have the tools they need to be successful — whether in the office or remote.
Company Culture in the Age of Hybrid Work
Tim Flower, Global Director of Business Transformation, Nexthink

As organizations continue to adopt and develop hybrid work models, a key question has emerged: how should company culture be defined? How can teams communicate and share their values with employees across distributed work environments? And what exactly are those values? As companies reimagine the future of work, emphasis will be placed on employees’ digital experiences as a crucial component of company culture. Join us to learn about the ever-growing importance of DEX and how it’s redefined the IT industry.
Making Human Connections with Digital Experiences
Jason Conyard, Chief Information Officer, VMware

Technology leaders are experiencing a once-in-a-career opportunity to reimagine a future that attracts and inspires the best people to do their best work. With that objective in mind, there are new ways to create human connections in a distributed work environment – not by digitally replicating the office experience, but by creating the “third experience.” Join us as we explore what this new experience looks like, and how employees will have more control over their digital presence in different modes of work.
How the Digital Workplace is Taking Center Stage with Hybrid Work
Garrett Boss, Chief Information Officer, West Coast, FOX Corporation

The pandemic — and resulting shift to remote work — forced companies to continuously reevaluate their digital workplace strategy. What technologies are critical to support today’s organizations? Where are there gaps as organizations return to the office? Join us as we discuss how the demands of the digital workplace have changed, the biggest challenges to improve employee productivity and satisfaction, and tools and technologies that are redefining the future of work.
The Future of Work is Led By Democratized IT
Rajesh Ganesan, Vice-President of Product Management, ManageEngine

Old models of leveraging technology as a tool and IT as the sole a tool-enabler have run their course. Technical expertise is a basic requirement to get work done in today’s business world. Rather than being managing by a central IT function, technology architecture and operations is becoming democratized. Join us to experience a holistic view of how businesses can weave technology into the underpinning of the way work gets done.
Your Workforce Security War Room: 7 Strategies Based on Real World Examples
Brian Linder, Emerging Threats Expert and Evangelist, Office of the CTO, Check Point

For an agile mobile workforce security strategy to be effective, you must assume users among all devices are working from anywhere, and the perimeter — as we once knew it — is long gone. Join us to learn innovative solutions for managing risk as we explore seven strategies to reinforce workforce security – from reducing your partner footprint down to the fewest trusted partners, to considering your greatest blind spot: your employees’ mobile devices.

1:00 - 1:45 PM

The Adaptation Advantage: Why Digital Workplace Leadership is About Inspiring and Motivating Human Potential

Heather McGowan, Future of Work Strategist and author of The Adaptation Advantage

As organizations embark on the largest social experiment in human history, our new normal — or normal of now — requires a focus on culture, purpose, trust, and psychological safety. While the pandemic’s effects continue to accelerate our future of work — and expedite our human transformation to digital creating — they place even greater burdens on digital leaders to inspire, motivate and adapt human potential. Join us as Heather McGowan discusses how many of our new ways of working will remain, and why we’ll be the better for this forced transformation.

1:45 - 2:10 PM

Applying the Art of Automation to the Future of Work

Jerry Cuomo, VP & CTO AI Automation, IBM Fellow

CTO for IBM Automation and IBM Fellow, Jerry Cuomo, discusses how AI-powered automation is fueling the future of how organizations work and adapt to the changing business landscape. Analysts have declared extreme or hyper-automation as the most critical technology to act on now in response to the changing digital environment accelerated by the pandemic. Join Jerry as he shares how IBM’s single automation platform enables a continuous automation process, and shows examples of automation at work.

2:10 - 2:35 PM

Networking Break and Live Group Discussion with Tony Caesar, Head of IT, Ericsson North America

Tony Caesar, Head of IT, Ericsson North America

Collaboration and Engagement Strategies for IT Leaders
Maintaining a high level of collaboration and engagement isn’t easy, but it’s not impossible. Join Tony Caesar, Head of IT, Ericsson North America, for a frank discussion about what strategies IT leaders can use to keep their teams engaged and to foster collaboration throughout the business. Bring your questions and advice to share. Seating is limited and first-come, first-served!

2:35 - 2:55 PM

Leading the Future of Work Culture with Bionics and Enterprise Intelligent Automation

Rich Gilbert, SVP, Chief Digital and Information Officer, Aflac

Founded in 1955, Aflac provides financial protection to more than 50 million people worldwide. A key part of the organization’s digital journey includes ways to amplify the impact of an individual employee’s work through “bionics” and intelligent enterprise automation. Join us to learn how they’re applying these approaches and more, along with how to lead workplace initiatives like them.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

2:55 - 3:20 PM

Hybrid Work and the New Tech Stack: Balancing People, Process and Technology

Ramon Chen, Chief Product Officer, ActivTrak

Success in today’s hybrid and remote workplace requires new technologies for better insights. These tools can help boost visibility into employee productivity, resource usage and workflow processes to optimize performance and outcomes. Join us as we discuss the power of workforce data and how IT leaders should be rethinking today’s tech stack to power the future of work.

3:20 - 3:35 PM

Demo: How to Accelerate Your Migration to Enterprise Cloud Communications

Brian Gilman, Vice President, Product Marketing, Vonage

Outdated on-prem PBXs, or point-to-point data lines carrying voice services, no longer meet the needs of the modern workforce. But getting to the next level by moving communications to the cloud requires a sound strategy to achieve a smooth transition. Join us for this demo to learn how unified communications – migrated strategically to the cloud for hybrid workplaces or multi-location global enterprises — provides many benefits across voice, messaging and video.

Demo: How to Increase Productivity and Improve Compliance

Clay Miner, Regional Vice President, Sales, Pendo

Digital adoption solutions simplify complex employee technology experiences by bringing automated, personalized guidance to your employees within the software applications they use for work. Comprehensive analytics help you understand application usage and behaviors in order to inform strategic decision making and maximize the value of your tech stack. Join us for this demo from Pendo to learn how just-in-time resources help teams increase productivity and improve compliance.

3:35 - 3:55 PM

Creating a Frictionless Work Experience for Technical Talent

Marty Brodbeck, CTO, Priceline

Along with Booking.com, Agoda, Rentalcars.com, KAYAK and OpenTable, Priceline is part of Booking Holdings, a leading provider of online travel and related services for consumers and local partners in more than 220 countries. A critical facet of a larger transformation at Priceline involves ways to create a zero-friction environment for developers – who make up a substantial portion of Priceline’s employees — to work as efficiently as possible without obstacles. Join us as we discuss how this works, and why it’s so important to business goals.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

3:55 - 4:15 PM

Shift Left: From Cybersecurity to Cyber Resilience

Emily Heath, Chief Trust and Security Officer at DocuSign

As digital-first becomes the norm, enterprises cannot rely on a defensive stance against cyberattacks and must prepare to continuously maintain operations and deliver business outcomes despite them. A new era of trust must be built. In this session, Emily Heath, Chief Security and Trust Officer at DocuSign, discusses:

Moving beyond enterprise security to ecosystem trust and resilience
Structuring security strategy to keep pace with digital innovation
How to collaborate with IT partners and integrators to leverage security strengths
The role of transparency and the future of trust

Interviewed by: Julia King, Contributing Editor, CIO, IDG Communications, Inc.

4:15 - 4:30 PM

Unleashing Peak Productivity by Combating Digital Overload and Reducing Workplace Burnout

Sahar Yousef, Cognitive Neuroscientist, Lecturer, UC Berkeley’s Haas School of Business
Joshua Zerkel, Head of Global Engagement Marketing, Asana

For many organizations, burnout is at a peak, digital exhaustion is taking a toll, and IT teams can’t work any harder. So how can leaders best support employees’ wellbeing in the next chapter of hybrid work? Join us as we dive into recent research on workplace trends and share practical tips on how to combat digital intensity, reduce burnout, and ultimately help teams foster productivity.

Why CIOs Need to Put Employee Experience First in a Digital First Environment

Aashish Chandarana, CIO, Productiv

CIOs are now responsible for enabling employees’ experience while balancing cost, compliance and the speed of business. With the future of work constantly evolving, a modern CIO must understand the barriers to engagement and how to craft an environment that results in productivity and innovation. Join us to learn why it’s essential to make employee experience and IT your strategic priorities, and how to uncover the data and analytics necessary to make effective decisions.

4:30 - 4:55 PM

Creating and Managing Engagement Across a Remote Work Environment

Tony Caesar, Head of IT, Ericsson North America

Founded in 1876, Ericsson provides hardware, software and services to enable the full value of connectivity. Future of work success at Ericsson means leading and driving engagement across a landscape of remote work. Join us to hear about their digital workplace strategy with tips on leading your own organization.

Interviewed by: Julia King, Contributing Editor, CIO, IDG Communications, Inc.

The Future of Healthcare Work Requires Scaling Technology for Digitally-Driven Healthcare

Randy Gaboriault SVP, Chief Digital & Information Officer, ChristianaCare

With more than 13,000 employees, ChristianaCare is focused on improving health outcomes, making high-quality care more accessible and lowering health care costs. As 10,000 people turn 65 every day, the country faces growing needs for healthcare work to become more efficient. Join us as we discuss how digitally-driven healthcare will help healthcare providers meet the demand.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

How Automation Creates Workforce Efficiency at the U.S Patent and Trademark Office

Jamie Holcombe, CIO, U.S. Patent and Trademark Office

Several years ago, a database corruption issue at the U.S. Patent and Trademark Office (USPTO) brought parts of the agency’s electronic filing system down for days. Join us to learn how modernization has created efficiences with automation.

Interviewed by: Thor Olavsrud, Senior Writer, CIO.com, IDG Communications, Inc.

On Demand

On Demand Sessions Available (September)

Session descriptions listed in “On Demand Sessions” tab above.

Establishing a Risk Culture in the Enterprise
Tommy Todd, VP of Security, Code42

How Self-Service Transforms a Workplace Driven by Employee Experience
Muddu Sudhakar, Co-Founder and CEO, Aisera

How to Make Your Teams Investment Even Smarter
Natalie Monetta, Director, Product Marketing, Vonage

The Practical Return to Work: Navigating the Modern Office
Jessica Horne, Regional VP of Sales, Corporate, Accruent

Leading Your Workforce by Navigating Change
Mike Barger, Executive Director of Ross Online, University of Michigan
Vin Russo, Product Marketing Manager, Coursera

The New Way of Working
Mark Derby, VP of Sales, Jabra

Don’t Compromise: Six Ways to Master Hybrid Work with Conversational AI
Bhavin Shah, CEO, Moveworks

How to Close the Engagement Capacity Gap by Engaging Your Workforce
Dave Singer, Vice President GTM Strategy – Workforce Engagement, Verint

How IT Ops is Changing the Future of Work
Assaf Resnick, CEO, BigPanda
Elik Eisenberg, CTO, BigPanda
Mohan Kompella, VP Product Marketing, BigPanda

Unleashing Peak Productivity by Combating Digital Overload and Reducing Workplace Burnout
Sahar Yousef, Cognitive Neuroscientist, Lecturer, UC Berkeley’s Haas School of Business
Joshua Zerkel, Head of Global Engagement Marketing, Asana

When Software is the Workplace: Adapting to the Future of Work
Tatyana Mamut, SVP of New Products, Pendo

How to Achieve Client Collaboration Without Boundaries
Mike Asebrook, VP of Product Marketing, M-Files
Nicholas Child, VP of Hubshare/Collaboration Solutions, M-Files

Communication Tools for Evolving Hybrid Workspaces
Mark Quiroz, VP Marketing, Display Division, Samsung
Angus Norton, VP, Product Marketing, Webex by Cisco
Interviewed by: Charles Pelton, Contributing Editor, CIO, IDG Communications, Inc.

How CIOs Can Unlock Valuable Digital Conversation Data
Chris Plescia, former COO, CIO & Senior IT Leader at AAA Bank, AIG, Nationwide Insurance
Interviewed by: Betsy Sewell, Head of Product Marketing, Aware

There’s a Compelling Alternative to Legacy VDI Technology
Morley Ivers, President, Venn Technology Corporation

Why Building a Thriving Workforce All Comes Down to IT
Brian Kelley, Manager, Workspace Services Architecture, Wrike

How to Protect Your Cloud and SaaS Platforms
Nabil Zoldjalali, Director of Cloud Security, Darktrace

Security and Productivity in the WFH Era
David Ginsburg, VP of Product and Solutions Marketing, Aryaka

Transform your network, transform your business
Robert Baldwin, Vice President Sales, Strategic Markets, Spectrum Enterprise

The Future of Work for Financial Services
Rick Stansfield, Principal Solutions Architect, Twilio
Rick Valenzuela, Financial Services Advisor, Twilio

The Top Organizational Priorities for CIOs
Kamal Hathi, Chief Technology Officer, DocuSign
Vishal Naik, Product Marketing Director, DocuSign

Forging the Future to Optimize Work
Gary Sorrentino, Global Deputy CIO, Zoom Video Communications

The Future of Operational Resilience: Real-Time Visibility
Mark Heywood, Resilience Sector Specialist, Cutover
Steve Piggott, Head of Enterprise Resilience, Global Accounts, Cutover

How to Enable the Future of Work with Digital Workplace Experience
Toni Vanwinkle, Senior Director, Digital Workplace Experience, Adobe

Company Culture in the Age of Hybrid Work
Tim Flower, Global Director of Business Transformation, Nexthink

Making Human Connections with Digital Experiences
Jason Conyard, Chief Information Officer, VMware

How the Digital Workplace is Taking Center Stage with Hybrid Work
Garrett Boss, Chief Information Officer, West Coast, FOX Corporation

The Future of Work is Led By Democratized IT
Rajesh Ganesan, Vice-President of Product Management, ManageEngine

Your Workforce Security War Room: 7 Strategies Based on Real World Examples
Brian Linder, Emerging Threats Expert and Evangelist, Office of the CTO, Check Point

1:00 - 1:35 PM

Digital Workers and Cultural Shifts: Understanding Today’s Inflection Point and Anticipating the Rapid Change Coming

Aaron De Smet, Senior Partner, McKinsey & Company

Aaron De Smet counsels leadership teams as they transform their organizations to improve performance, organizational health, speed, and agility. Over the next decade, Aaron sees a dramatic shift in how work will be done, along with unprecedented cultural changes we may not see coming. Join us as Aaron describes how we are at a critical inflection point in history, where the rise of automation and tech skill demand will impact not only how we perceive work, but get it done.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

1:35 - 2:00 PM

Automation, Data Analytics and the Democratization of IT

Mandy Long, VP and Product Manager, Automation, Integration and Applications, IBM

Over the past 18 months, enterprises have implemented new collaborative tools and greater automation – especially when it comes to AI, machine learning, and robotic process automation. Automation, allowing for better integration, links companies’ data with actions they can take to better use the information they possess. Moreover, increasingly easy-to-use AI, ML, and RPA tools, in the service of data analytics, are “democratizing” the workplace, helping less technical IT and business users.

Interviewed by: Charles Pelton, Contributing Editor, CIO, IDG Communications, Inc.

2:00 - 2:20 PM

Networking Break and Live Group Discussion with Roxanne Seymour, SVP & CIO, Serta Simmons Bedding LLC

Roxanne Seymour, SVP & CIO, Serta Simmons Bedding LLC

Driving Productivity & Innovation with a Remote Workforce
How are you keeping your team productive and focused on innovation during a time of uncertainty and change? What strategies and tools have you found most useful to spark innovation with a remote or hybrid team? Join Roxanne Seymour, SVP & CIO of Serta Simmons Bedding LLC, for an open discussion and sharing of ideas. Seating is limited and first-come, first-served!

2:20 - 2:50 PM

How Virtual and Extended Reality Create Digital Collaboration and Engagement

Jason Warnke, Senior Managing Director and Global Digital Experience Lead, Accenture

With more than a half-million employees around the world, Accenture manages one of the largest knowledge workforces in the world. With such a large footprint, Accenture’s learned valuable lessons on how to enhance and optimize traditional collaboration tools, while experimenting at scale with virtual and extended reality. Join us as we discuss how this is addressing the shifts in how employees want to work.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

2:50 - 3:15 PM

Analytics and the Art of Hybrid Work Success

Rita Selvaggi, CEO, ActivTrak

In order to create and implement an effective hybrid work strategy, you have to truly understand what employees are doing, what tools and applications they’re using, and how they are collaborating to balance work and life successfully. Rita Selvaggi, CEO of ActivTrak, joins IDG’s John Gallant to explore the role of data and analytics in making hybrid work actually work for your company.

Interviewed by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

3:15 - 3:23 PM

Demo: How to Solve Support Requests with Conversational AI

Shikhar Singh, Principal Solutions Architect, Moveworks

Supporting hybrid work is the number one challenge facing companies today. Yet few CIOs have implemented the technologies that employees need to stay productive from anywhere, whether they have an urgent IT issue, or a time-sensitive HR question. Join this demo from Moveworks to learn how conversational AI can support your hybrid employees — wherever they are and whenever they ask for help.

3:23 - 3:55 PM

Capturing the Power of 5G for the Workplace and Workloads: IDG’s CIO Think Tank

Mark McDiarmid, SVP, Radio Network Engineering and Development with T-Mobile
Christopher Murphy, Global Chief Technology Officer, Black & Veatch
Robert Stretz, VP, IT Infrastructure, Aquent
Eric Knorr, Editor in Chief, IDG Enterprise

As part of IDG’s CIO Think Tank program, we convened more than 30 senior IT executives to explore the key opportunities and challenges in capitalizing on 5G in the enterprise. In this discussion, we’ll explore the 5G applications that savvy IT teams are planning and deploying, as well as examine the issues that need to be resolved for 5G to realize its vast potential in the future of networking, hybrid work, edge computing, cloud access, and more. We’ll also outline how customers and service providers can work together to accelerate 5G adoption.

Interviewed by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

3:55 - 4:15 PM

How to Solve for the Hybrid Work Paradox with Empathy, Flexibility and Equity

Nicole Herskowitz, General Manager, Microsoft Teams
Simon Longbottom, VP, Adobe Document Cloud

As companies reopen their physical offices to employees, many employees will remain remote. A successful shift to a hybrid work environment will depend on embracing the “hybrid paradox” in which people are eager to meet in person, but like their work from home options. Join us to learn best practices and insights on adapting organizational culture and policies, reimagining the office space, and leveraging technology to foster flexibility, wellbeing, and equity.

Interviewed by: Charles Pelton, Contributing Editor, CIO, IDG Communications, Inc.

4:15 - 4:35 PM

Leading Your Workforce by Navigating Change

Mike Barger, Executive Director of Ross Online, University of Michigan
Vin Russo, Product Marketing Manager, Coursera

To lead effectively, today’s business stakeholders need to understand and develop individual and organizational resilience. They need an ability to anticipate potential threats, cope with adverse events, and adapt to changing conditions. Join this discussion with a renowned professor, former chief instructor at the Navy Fighter Weapons School (TOPGUN), and co-founder of JetBlue Airways, to discover approaches that can help you and your organization navigate change.

How CIOs Can Unlock Valuable Digital Conversation Data

Chris Plescia, former COO, CIO & Senior IT Leader at AAA Bank, AIG, Nationwide Insurance

With the massive shift to remote and hybrid work, CIOs have the opportunity to unlock digital conversation data that can provide valuable insights. When CIOs share this information with senior leaders and colleagues, it can help their organization to leap ahead of the competition. Join us to learn how to put your most valuable resource – your employees – at the heart of your organizational work design.

Interviewed by: Betsy Sewell, Head of Product Marketing, Aware

The Future of Operational Resilience: Real-Time Visibility

Mark Heywood, Resilience Sector Specialist, Cutover
Steve Piggott, Head of Enterprise Resilience, Global Accounts, Cutover

Organizations are faced with ongoing digital transformational initiatives, daily information security events, and constant regulatory oversight. In this environment, workload complexities require automation to maintain pace and real-time execution, visibility, and auditability. Join us to hear about the future of operational resilience and how real-time visibility into digital transformation and resilience events enables companies to build standardized and orchestrated runbooks.

4:35 - 4:55 PM

Leading a Culture of Innovation Across a Distributed Workforce

Sreelakshmi Kolli, SVP & CDO, Align Technology

With 15,000 employees, Align Technology is a global medical device company that’s reinventing the way orthodontic and restorative treatment is delivered to millions of people around the world. The company developed the Invisalign Virtual Care app, enabling collaboration between a doctor and a patient for remote consultations, assessment of treatment progress, and to communicate adjustments or concerns during treatment. Join us to learn lessons about creating a culture of innovation and agility for a distributed workforce.

Managing a Culture of Innovation When Work is Remote

Roxanne Seymour, SVP & CIO, Serta Simmons Bedding LLC

With 5,000 employees, Serta Simmons Bedding is one of the largest manufacturers, marketers and suppliers of mattresses and sleep solutions in North America. To meet business goals in a changing retail economy, the organization has found opportunities to create an innovative culture in remote work settings. Join us to learn how they’re managing the digital workplace for success.

Interviewed by: Julia King, Contributing Editor, CIO, IDG Communications, Inc.

How to Drive a People-Focused Culture of Engagement

Monica Caldes, EVP & CIO Global Retail Markets, Liberty Mutual Insurance

With more than 45,000 employees operating in 29 countries, Liberty Mutual is the sixth largest property and casualty insurer in the world. To create a culture that adapts to new hybrid models, the organization focuses on employees in how they engage, the tools they need, the processes in their work, and the environment in which they work. Join us to hear how it works and to gather tips and strategies to foster a culture of engagement.

Interviewed by: Julia King, Contributing Editor, CIO, IDG Communications, Inc.

4:55 - 5:25 PM

How the Innovative Workplace Culture at Crocs Drives Growth

Mike Feliton, CIO, Crocs

Since its inception in 2002, Crocs has sold more than 720 million pairs of shoes in more than 90 countries around the world — with each pair featuring Crocs’ soft, comfortable, lightweight, non-marking and odor-resistant qualities. Crocs leans into collaboration, analytics and automation to improve speed to market. Join us to learn how Crocs’ digital workplace culture is driving business growth.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

Managing Workplace Culture When Three-Fourths of Employees Are Working Onsite

Sheryl Bunton, SVP & CIO, Gulfstream Aerospace Corporation

A wholly owned subsidiary of General Dynamics, Gulfstream Aerospace Corporation’s 13,000 employees design, develop, outfit, manufacture and maintain business jet aircraft for corporations, governments and individuals around the world. Unlike organizations that operate with a majority remote workforce, Gulfstream needs to operate with more than three-fourths of its employees onsite. Join us to learn how they manage their culture for this environment.

Interviewed by: Julia King, Contributing Editor, CIO, IDG Communications, Inc.

What Our Remote Work Present Says About the Future of Work: A Panel Discussion with IDG Editors

Amy Bennett, Executive Editor, CIO.com, IDG Communications, Inc.,
Ken Mingis, Executive Editor, Computerworld, IDG Communications Inc.,
Val Potter, Managing Editor for Features, Computerworld, IDG Communications, Inc.

We’ve all made our cultural and technological adjustments to working from home. But as we move forward to hybrid work — with some returning to the office and some not — what are the long-term implications? Will remote workers be viewed as second class? What roles will AI or VR play? Join us as IDG’s editors talk candidly about the human side of work in this new world.

Moderated by: Eric Knorr, Editor in Chief, IDG Enterprise

5:30 - 6:00 PM

FutureEdge 50 Awards Ceremony

The 2021 FutureEdge 50 Award Ceremony will recognize 50 winning organizations pushing the edge with new technologies to advance their business for the future. The successor to the Digital Edge 50 awards, the FutureEdge 50 recognizes not only established initiatives driving business success, but also early-stage projects pursued for their watershed potential.