Agenda

CIO's FUTURE OF BUSINESS RESILIENCE SUMMIT

Virtual Event Dates: May 11-12

What’s happening, and when

Our agenda includes keynotes, talks, and conversations that will inform, answer, enlighten, inspire, solve, and prepare you for the challenges ahead. Session topics are carefully selected to be of maximum value.

Welcome and Opening Remarks

1:00 - 1:30 PM

How Hertz Creates Business Resilience with Technology and Culture

Opal Perry, CIO, Hertz

Providing quality car rental services for more than 90 years, Hertz is a worldwide leader. To be a recognized player in the travel industry for so long means that the organization relies of core principles to not only guide the organization, but the technology that supports it. Join us to learn how they’ve built a strategy around customer centricity, engineering excellence, and collaboration that supports overall business resilience.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

1:30 - 2:00 PM

The Infrastructure Strategy Behind Salesforce’s Business Resilience

J. Lance French, SVP, Technology Office, Business Technology, Salesforce

With 55,000 employees, Salesforce relies on key principles of people, process and technology to apply the right mix of IT infrastructure to reliability support the business. When you add the need to rapidly shift from in person to virtual experiences for employees and customers at scale, these principles become even more relevant. Join us to learn how they reinforce continuity in the face of dramatic change across the business landscape.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

2:00 - 2:20 PM

Tuesday’s Networking Break & Business Resilience Discussion Group

Here’s how to spend the networking break:

• Join the discussion group with host Derek Hulitzky and Computerworld Executive Editor Ken Mingis to learn about the top 7 IT leadership lessons learned during the Covid-19 pandemic and share your own. Seating is limited so hop on over to the Discussion Group section!

• Take a spin through the Solution Providers area to learn more about our sponsors, book meetings with their team, and access videos, articles and more.

• Visit CIO Resources for a curated selection of content from cio.com. Or join live discussion group to socialize, make new connections and share insights on a variety of topics.

2:20 - 2:45 PM

How OCC Masters Technology Resilience to Minimize Risk in Options Trading

David Hoag, CIO, Options Clearing Corporation

For 45 years, the Options Clearing Corporation (OCC) has been the only clearinghouse for all U.S. equity options trades. By serving as the buyer to every seller and the seller to every buyer in options trading, OCC manages risk for them. Join us to learn how technology resilience at OCC is part of its DNA, thereby ensuring confidence in the financial markets and the broader economy.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

2:45 - 3:10 PM

The Art of AI-powered Automation: Shifting IT Hours on Mundane Tasks to High Value

Jerry Cuomo, IBM Fellow, VP, CTO, IBM Automation

Now, more than ever, we appreciate the value of human time. In fact, innovations in AI-powered automation are allowing us to automate many mundane IT operations tasks — ultimately creating a more resilient, post-pandemic IT infrastructure. It’s expected that by combining automation with AI in 2022, businesses will release $134 billion in labor value. Join us to learn how you can capitalize on this by using machine learning and AI to help collect and analyze operational data to optimize your processes.

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3:10 - 3:15 PM

An OutSystems Demo: How to Build Applications Quickly

Taka Torimoto, Solutions Architect, OutSystems

OutSystems is a modern application platform that enables organizations of all sizes to deftly tackle any kind of critical application — from legacy modernization, process automation, and workplace innovation to customer experience transformation. Join us for this demo to see how you can use the OutSystems platform to build applications quickly, build them right, and build them for the future.

 

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3:15 - 3:45 PM

How the World’s Top Chipmaker Creates Resilience for 110,000 Global Employees

Archie Deskus, SVP and CIO, Intel

Over the past year, IT leaders have worked more rigorously than ever to ensure that their employees have access to critical business services they require to do their jobs. But the business resilience inspired by the pandemic is also necessary to establish and maintain relationships with customers, who are increasingly looking to interact with their brands via digital channels. Join us to hear about the work Intel’s done to ensure that 110,000 employees can continue to work remotely, while continuing to win, serve and retain customers.

Interviewed by: Clint Boulton, Senior Writer, CIO.com, IDG Communications, Inc.

3:45 - 4:00 PM

Industry Outlook with ServiceNow: Resiliency, Transformation, and Collaboration

Brian Emerson, VP, Product Management, IT Operations Management, ServiceNow

There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation — and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction.

Interviewed by: Charles Pelton, Contributing Editor, CIO

 

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4:00 - 4:25 PM

Building Digital Resilience at CommonSpirit Health

Suja Chandrasekaran, EVP & Chief Digital Officer, CommonSpirit Health

CommonSpirit Health is made up of thousands of physicians, advanced practice clinicians, nurses, and staff delivered across a system of 137 hospitals and more than 1,000 care centers serving 21 states. Join us for this session to learn how their digital initiatives enhance the quality of care for their patience communities, and how they thrive on a culture of innovation, growth and resilience.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

4:30 - 4:55 PM

How a Critical Player in Global Pandemic Response Relies on Cultural and Technology Resilience

Scot Lindsey, CTO, Eli Lilly & Co.

For 145 years, the global pharmaceutical Eli Lilly & Company has relied on a culture of resilience for reliability and success. The world depends on Lilly to provide medicines and treatments across many generations, and the current pandemic is no exception. Join us as we explore how technology is critical to support Lilly’s ongoing business, and how it’s played a key role in global pandemic response.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

The Role of Business and Technology Resilience for The Washington Post

Shailesh Prakash, CIO and VP, Digital Product Development, The Washington Post

Unlike many other industries, media is used to ongoing change with the news cycle, the platforms its customers use, and changing business conditions. But core principles that leverage technology are what keep properties like The Washington Post relevant across the decades. Join us to learn how technology plays a key part in their overall business resilience.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

4:55 - 5;20 PM

How Discount Tire Leverages Technology and Culture for Business Resilience

Gary Desai, CIO, Discount Tire

It took just two weeks after the pandemic struck for Discount Tire to change almost everything about how it interacts with customers in its 1000-plus stores across the country. Now, the company is expanding its use of cloud technology and microservices architecture to make many of these changes permanent with an eye toward gaining even greater operational efficiencies and enhanced customer service. Join us to learn how all of this is not only simplifying how customers interact with the organization, but reinforcing business resilience.

Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc. 

How Lexmark Maintains Business Continuity While Adapting to Changing Business Conditions

Vishal Gupta, CTO and CIO, Lexmark

Lexmark creates innovative IoT- and cloud-enabled imaging technologies that help customers in more than 170 countries worldwide achieve print simplicity, security, savings and sustainability. Join us to learn how they’ve adapted their business resilience models in the face of today’s changing business conditions.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

Welcome and Opening Remarks

1:00 - 1:30 PM

How Envision Healthcare Moved from Disaster Recovery and Business Continuity to Organizational Resilience

Kristin Darby, CIO, EnvisionHealth

Embracing a multi-disciplinary approach to planning, an enhanced emphasis on people and processes and plenty of training are critical components of Envision Healthcare’s business resilience playbook. Join us as their CIO describes what business resilience means to their organization, how they create it, and why it’s important for their ongoing business operations and evolution.

Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc. 

1:30 - 1:45 PM

Harnessing AI and Automation to Enhance IT and Business Operations

Robin Hernandez, Vice President, IBM Hybrid Cloud Management & Watson AI Ops, IBM

Unprecedented disruptions have left CIOs and IT executives struggling to adapt to the ever-shifting new normal. Employees are working remotely. Data must be managed across on-premises and cloud-based data centers. Different platforms and new tools must be integrated into day-to-day operations. In this interview with Robin Hernandez and Julia King, we learn how and why more enterprises are turning to AI and automation to ensure business resilience.

Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc. 

 

Click here to watch session!

1:45 - 2:10 PM

Wednesday’s Networking Break & Business Resilience Discussion Group

Here’s how to spend the networking break:

• Join the discussion group with IDG Editor in Chief Eric Knorr and event host Derek Hulitzky as they discuss infrastructure challenges and lessons learned, and join in with your own. Seating is limited so hop on over to the Discussion Group section!

• Take a spin through the Solution Providers area to learn more about our sponsors, book meetings with their team, and access videos, articles and more.

• Visit CIO Resources for a curated selection of content from cio.com. Or join live discussion group to socialize, make new connections and share insights on a variety of topics.”

2:10 - 2:35 PM

Digital Resilience: Adapting to Competitive Forces and Creating an Autonomous Enterprise

Richard Villars, Group VP, Worldwide Research, IDC

Join us as we reveal IDC’s outlook for overall IT demand and how it’s being shaped by companies shifting from a singular focus on digital transformation to digital resilience. We’ll look at the role technology will play as organizations adapt their work, security, apps and infrastructure in a digitally driven economy. We’ll share the implications of new solutions built on an adaptive, self-regulating, cloud-centric foundation and the use of proactive AI/ML-powered analytics – and how they’ll become the basis for enabling digital resilience and digital transformation at the IT and business levels.

2:35 - 3:05 PM

Deploying Resilient IT Infrastructure for Changing Business Conditions

Pratik Gupta, Chief Technical Officer, Distinguished Engineer, IBM
Mary Johnston Turner, Research VP, Future of Digital Infrastructure, IDC

Resilience has taken on new meaning as businesses grapple with new demands on IT infrastructure. How are organizations building out IT infrastructure to meet service levels, support applications and data, and provide reliability in the midst of disruption? Join us as leading experts discuss the challenges and opportunities.

Interviewed by: Charles Pelton, Contributing Editor, CIO

 

Click here to watch session! 

3:05 - 3:25 PM

Resilient IT: Lessons for All Industries from Entertainment

Theresa Miller, CIO, Lionsgate

Like so many industries, the entertainment industry must build their business models to remain resilient across changing business conditions. Join us as we discuss how Lionsgate supports the business with resilient IT.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

3:25 - 3:50 PM

How Organizations Are Becoming More Resilient in the Wake of 2020

Amy Bennett, Executive Editor, CIO.com & CSOonline.com, IDG Communications, Inc.
Clint Boulton, Senior Writer, CIO.com, IDG Communications, Inc.
Eric Knorr, Editor in Chief, IDG Enterprise

Join this session with IDG editors as they discuss lessons in resilience learned by organizations in the aftermath of 2020, and what they’re doing to prepare for future business disruptions.

Moderated by: Ken Mingis, Executive Editor, Computerworld, IDG Communications, Inc.

3:55 - 4:20 PM

Innovating with Resilient Technology in a New Media Category

Tim Martin, CTO, Audible

Audible is the leading creator and provider of premium audio storytelling for millions of listeners every day. Along with superior programming, the organization uses a customer-centric approach to technological innovation in order to elevate it in a new media category. Join us to learn how they’re both innovative and resilient with their technology platforms.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

How Resilient Technology and Culture Play Critical Roles in Prescription and Vaccine Access

Francesco Tinto, Global CIO, Walgreens Boots Alliance

Employing more than 450,000 people in 25 countries, Walgreens Boots Alliance (WBA) operates 21,000 stores in several countries. While resilience is critical to any retail operation, it took on new meaning for WBA during the pandemic so the company could provide critical services to customers across access to prescription fulfillment and Covid-19 vaccinations. Join us to learn how digital and cultural resilience play key roles in what WBA provides to customers.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

4:20 - 4:45 PM

At the U.S. Patent and Trademark Office, Resilience Starts with Organizational Change

Jamie Holcombe, CIO, U.S. Patent and Trademark Office

Several years ago, a database corruption issue at the U.S. Patent and Trademark Office (USPTO) brought parts of the agency’s electronic filing system down for days. The IT platform it depended on was nearly two decades old, which spurred the agency to bring in a new CIO with a mandate to overhaul its IT systems from top to bottom for stability, resilience, and security. Join us to learn how USPTO overhauled its IT culture to build organizational resilience.

Interviewed by Thor Olavsrud, Senior Writer, CIO.com, IDG Communications, Inc.

Back to the Future at SFO

Ian Law, CIO, San Francisco International Airport

The future of business resilience at San Francisco International Airport relies heavily on recollections and lessons learned from past events, strong relationships with partners within and outside of the aviation industry, plus lots and lots of preparedness drills. Join us to learn how these approaches create an evergreen environment of resilience throughout the organization.

Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc.

Agenda subject to change.

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